Returns & Exchanges

Our Return Promise

At Brickel, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to make it right. Our goal is to ensure you have the best outdoor cooking experience possible.

30-Day Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

Conditions for Return

• Items must be in original, unused condition
• All original packaging and accessories must be included
• Products must not show signs of use, assembly, or installation
• Return authorization (RMA) must be obtained before shipping

How to Initiate a Return

1. Contact our support team at support@brickel.com
2. Provide your order number and reason for return
3. Receive your Return Merchandise Authorization (RMA) number
4. Pack the item securely in its original packaging
5. Ship the item to our returns center

Refund Process

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be credited to your original payment method.

• Credit card refunds: 3-5 business days to appear
• PayPal refunds: 1-2 business days
• Store credit: Issued immediately

Exchanges

Want to exchange for a different product? Simply initiate a return and place a new order. This ensures the fastest processing time and guarantees availability of your desired item.

Non-Returnable Items

The following items cannot be returned:

• Assembled or installed products
• Products with visible signs of use
• Custom or special-order items
• Clearance items marked as final sale
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Warranty Claims

Many products we sell come with manufacturer warranties. For warranty claims, please contact us with your order information and we'll help you navigate the warranty process with the manufacturer.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us today.